Shipping policy

Shipping Policy

At Mimaya, we carefully prepare and pack every order to ensure it reaches you safely and beautifully.

Processing & Delivery

Orders are carefully prepared in Bahrain and dispatched using our international shipping partners.

Orders are typically processed within 2–4 business days. Delivery times may vary depending on the destination.

Once your order has been dispatched, you will receive a notification email.

International Shipping

We currently ship internationally. Shipping rates and available delivery options are calculated at checkout based on your destination.

Please note that delivery times are estimates and may be affected by customs clearance, public holidays, or circumstances outside of Mimaya's control.

Customs & Import Duties

International orders may be subject to customs duties, import taxes, VAT, or customs clearance fees upon arrival in the destination country.

These charges are determined by the customs authorities of the destination country and are not included in the product price or shipping fee, unless explicitly stated otherwise at checkout.

Any customs duties, import taxes, VAT, or clearance fees that may apply are the responsibility of the customer. These charges may be collected by the local customs authority or the courier company before or upon delivery.

Mimaya is not responsible for delays caused by customs clearance or for any charges imposed by the destination country.

We provide accurate and complete customs documentation for every international shipment, including the product description, declared value, HS code, and country of origin.

Order Tracking

Once your order has been dispatched, you will receive a tracking confirmation by email.

If your tracking information has not updated for several days, please allow additional time for customs processing or contact the courier directly using your tracking number.

Incorrect Address

Please ensure that your shipping address and contact information are correct before completing your purchase.

Mimaya cannot be held responsible for delays, additional shipping charges, or returned parcels resulting from an incorrect or incomplete address provided by the customer.

Refused or Unclaimed Orders

If an international order is refused or remains unclaimed due to unpaid customs duties, taxes, or clearance fees, the customer may be responsible for any return shipping costs and applicable fees incurred by Mimaya.

Any refund, where applicable, will be processed once the returned parcel has been received and inspected. Original shipping costs and return-related fees may be deducted from the refund.